KEY TAKEAWAYS

• Access user guides, videos and FAQs through Support & Resources.
• Report technical issues and bugs directly through BreedLOGIC.
• Contact your breed society for animal and member record enquiries.

BreedLOGIC Database Search includes a range of support resources to help users get the most from the platform. Whether you are learning how to use a feature, need assistance with a technical issue or want to suggest a future enhancement, help is available directly within BreedLOGIC through the Support & Resources button located in the bottom-right corner of the screen.

The Support & Resources area serves as a central hub for assistance and provides links to support options, knowledge resources and documentation relating to BreedLOGIC Database Search.

ACCESSING SUPPORT

If you require assistance, select the Support & Resources button. From the Support & Resources page, navigate to the BreedLOGIC Knowledge Base using the links provided at either the top or bottom of the page.

The BreedLOGIC Knowledge Base contains a growing library of user guides, short instructional videos, frequently asked questions (FAQs) and other help documentation designed to help you get the most from BreedLOGIC Database Search. Many common questions can be answered through these resources without the need to submit a support request.

REPORTING TECHNICAL ISSUES

If you encounter a technical issue while using BreedLOGIC Database Search, please report it through the support process available within the Support & Resources area.

Examples of issues that should be reported include:

• Pages not loading correctly.
• Search results behaving unexpectedly.
• Error messages appearing during normal use.
• Display, navigation or formatting issues.
• Features that are not performing as expected.
• Broken links or incorrect system behaviour.

When reporting an issue, include as much detail as possible, including the steps performed before the issue occurred, any error messages displayed and screenshots where available. This helps the BreedLOGIC team investigate and resolve issues.

BREED SOCIETY DATA ENQUIRIES

Not all enquiries are BreedLOGIC support issues. If your enquiry relates to the accuracy of animal, member or registry information, you should contact the relevant breed society directly.

Examples include:

• Incorrect animal details.
• Ownership information.
• Pedigree information.
• Registrations and transfers

SUGGESTING NEW FEATURES

User feedback plays an important role in the ongoing development of BreedLOGIC. If you have an idea that could improve the platform or provide additional value to breeders and industry users, you are encouraged to submit a feature suggestion through the support process.

All suggestions are reviewed by the BreedLOGIC team and may be considered for future platform enhancements and releases.

Previous (opens in a new tab)